COMPLAINTSManage and address customer feedback

Meet your postmarket surveillance requirements efficiently and effectively.

Enzyme eQMS Complaints

Centralize complaints in
one source of truth

Enter, rank, open investigations for, and track customer complaints
Route complaints via a simple two-tiered approval process - once when the complaint is opened and once when the complaint is closed
For physical products, include shipping information, tracking numbers, labeling, and other important information

Be informed, responsive,
and audit-ready

Quickly view outstanding complaints, including days open and days aware
Over time, label and filter complaints by As Analyzed, As Reported, Source Type, and Root Cause codes
Export filtered data to create pivot tables and charts to identify trends and present at Management Review

Explore other Enzyme eQMS modules


Plan, conduct, and track your audits with ease


Identify, investigate, and resolve instances where a product, service, or process falls short


Stay on top of quality issues to maintain compliance