COMPLAINTSManage and address customer feedback

Meet your postmarket surveillance requirements efficiently and effectively.

Centralize complaints in
one source of truth

Enter, rank, open investigations for, and track customer complaints

Route complaints via a simple two-tiered approval process - once when the complaint is opened and once when the complaint is closed

For physical products, include shipping information, tracking numbers, labeling, and other important information

Be informed, responsive,
and audit-ready

Quickly view outstanding complaints, including days open and days aware

Over time, label and filter complaints by As Analyzed, As Reported, Source Type, and Root Cause codes

Export filtered data to create pivot tables and charts to identify trends and present at Management Review

Explore other Enzyme eQMS modules

Audits

Plan, conduct, and track your audits with ease

Nonconformance

Identify, investigate, and resolve instances where a product, service, or process falls short

CAPA

Stay on top of quality issues to maintain compliance

Comparing how we did QMS at GeneWEAVE without Enzyme and how we do things now is night and day.

Diego Rey, Chief Scientific OfficerEndpoint Health

The team at Enzyme has helped us streamline our quality process and post-market compliance, including our QMS process. Their level of professionalism and service has been outstanding.

Enhao Gong, CEOSubtle Medical

The care and thought the Enzyme team has put into designing and implementing the eQMS has made our lives one thousand times easier.

Judy Brimacombe, VP Clinical, QA, RADawnLight Technologies

Electronic Quality Management System

Enzyme eQMS is flexible and scalable, making it easy to use for startups, yet configurable to meet the needs of the most complex enterprise

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